Campus Vault Support

How can we help?

Have questions about your merch order, sizing, batch drops, or campus delivery? Reach out directly through any channel below.

Instagram Direct

Fastest response for drop updates, order inquiries, and general campus questions.

@campusvault.store

Send a DM

Email Support

For payment issues, verification confirmations, bulk hostel orders, or team queries.

contact@campusvault.store

Email Us

Frequently Asked Questions

How does campus handover work?

Once orders for a drop close and merchandise arrives, our logistics team coordinates batch handovers directly to your hostel/room based on your details.

What if my payment was deducted but the order failed?

Payment gateways automatically settle or reverse pending amounts within 24–48 hours. Drop an email with your Transaction ID to contact@campusvault.store and we'll check it right away.

Can I customize my jersey/hoodie name and number?

Yes! Products supporting personalization allow you to fill in your name, branch, and number during the product view before checkout.