Frequently Asked Questions

To eliminate dead inventory, maintain premium heavyweight fabric standards, and offer customized name prints, Campus Vault operates on limited batch cycles. When a drop window closes, all orders are aggregated, raw blanks are pulled, and high-density DTF prints are cured simultaneously.

We provide two distinct specs across our catalog:

• Oversized Drops: 240 GSM 100% Super-Combed French Terry Cotton with a heavyweight boxy streetwear drape.

• Everyday Classics: 180 GSM Bio-Washed Combed Cotton built for regular daily wear.

Total turnaround from pre-order placement to physical handover is estimated at 18 to 22 business days. Production and curing take 10–14 days, followed by immediate campus dispatch.

On customizable drop designs, you can input your name, roll number, or branch. Each custom input incurs a dynamic +₹50 customization fee and is directly processed into the DTF print vector file. Double-check your spelling before completing checkout.

Because custom print films and blanks are locked into the production pipeline immediately upon checkout, we cannot modify size selections or custom text once an order is submitted.

Once your batch arrives on campus, collection slots and pickup desk locations (near major hostel blocks/common points) are broadcasted directly to your registered WhatsApp number. Simply present your Order ID to claim your package.

Yes. They simply need to show the digital confirmation or screenshot containing your exact Order ID and registered phone number at the handover desk.

Unclaimed orders will be held securely for 14 days. If left unclaimed past 14 days without notice to support, the package may be restocked or forfeited with no entitlement to refund.

Campus Vault operates under a strict NO CANCELLATION, NO REFUND, and NO RETURN policy due to made-to-order batch fabrication. We only issue free replacements if there is a verified manufacturing defect, torn fabric, or erroneous print from our side.

Send an unboxing video or 2–3 clear photos showing the defective area along with your Order ID to our WhatsApp support within 48 hours of campus handover. Once verified, a replacement will be fast-tracked in the next production batch.